Freelance Virtual Assistant & Social Media Manager

Helping Brands Grow Through Strategic Social Media Management

I help businesses increase engagement, build brand awareness, and strengthen customer relationships through effective social media management and virtual assistant support.

View Portfolio Let's Work Together
0+
Years Experience
0+
Campaigns Managed
Facebook, Instagram & TikTok Specialist
Ecommerce Support Expert
Joel Arquisola, Freelance Virtual Assistant and Social Media Manager
Engagement +62%
2.4K Monthly Likes
Ecommerce Ready
JA
About Me

Meet Your Social Media Manager

Hello! I'm a dedicated Freelance Virtual Assistant specializing in Social Media Management. I help businesses maintain a strong online presence through content planning, community engagement, customer support, and brand-building strategies.

With experience supporting ecommerce businesses, I understand the importance of creating meaningful connections with customers while driving growth across multiple social media platforms.

My goal is to help brands save time, improve engagement, and build loyal communities online.

Ecommerce Experience
Multi-Platform Expertise
Client-Focused Approach
Reliable & Detail-Oriented
What I Do

Services I Offer

A complete toolkit to manage, grow, and support your brand's social presence.

Social Media Management

  • Daily account management
  • Content scheduling
  • Audience engagement
  • Community management
  • Social media strategy

Content Creation

  • Social media graphics
  • Canva design
  • Caption writing
  • Content planning
  • Brand consistency

Community Engagement

  • Responding to comments
  • Managing direct messages
  • Customer interaction
  • Lead nurturing
  • Brand reputation management

Virtual Assistant Support

  • Administrative tasks
  • Data entry
  • Email management
  • Research
  • Calendar management

Ecommerce Support

  • Customer service
  • Order assistance
  • Product inquiries
  • Customer retention
  • Social commerce support
Toolbox

Skills & Proficiency

Platforms I run, tools I work in daily, and the core skills behind every campaign.

Social Media Platforms

Facebook95%
Instagram95%
TikTok90%
Pinterest75%
LinkedIn70%

Tools

Canva95%
Meta Business Suite90%
Google Workspace90%
Microsoft Office85%
Trello80%
Notion80%
ChatGPT90%

Core Skills

Content Strategy90%
Audience Growth88%
Customer Service95%
Community Management92%
Brand Building88%
Analytics Reporting85%
Career Journey

Professional Experience

A look at the work behind the results.

Social Media Marketing Manager
Six Eleven Global Services — Client Account: Cupshe
February 2024 – April 2026

Assigned to the Cupshe account — a globally recognized online fashion and swimwear brand — I was responsible for maintaining brand engagement, supporting customer relationships, and ensuring a positive experience across multiple social media platforms.

Key Responsibilities

  • Managed daily social media interactions across Facebook, Instagram, and TikTok
  • Responded to customer inquiries through comments, DMs, and engagements
  • Maintained brand voice and professionalism across all channels
  • Assisted in audience growth and community-building initiatives
  • Monitored feedback and escalated concerns when necessary

Additional Contributions

  • Supported promotional campaigns, product launches & seasonal activity
  • Helped strengthen customer satisfaction through timely communication
  • Collaborated with internal teams for a consistent customer experience
  • Tracked engagement trends & sentiment to support marketing strategy
Facebook Instagram TikTok Community Management Customer Engagement Brand Building Ecommerce Support Digital Communication

Impact: Successfully supported one of the leading global swimwear and fashion ecommerce brands by maintaining active customer engagement, strengthening online community relationships, and contributing to a positive brand experience across social media channels.

How We'll Work Together

My Working Process

A simple five-step flow that keeps every campaign organized and on-brand.

01

Discovery & Consultation

Understanding your brand, goals, and audience.

02

Strategy Development

Crafting a tailored content & growth strategy.

03

Content Planning

Building a calendar aligned with your brand voice.

04

Execution & Management

Daily scheduling, posting, and engagement.

05

Reporting & Optimization

Tracking performance and refining what works.

Selected Work

Portfolio

A snapshot of the kind of campaigns and accounts I manage.

Laptop showing a weekly content calendar of scheduled Instagram and Facebook posts, with a phone displaying customer comments and DM replies
Ecommerce

Ecommerce Engagement Campaign

Built and managed a weekly content calendar of scheduled Instagram and Facebook posts for a global swimwear & resort-wear ecommerce brand, while answering customer comments and direct messages professionally and promptly.

Content Calendar Post Scheduling DM Management Customer Engagement
7-DayContent Calendar
98%Comments Answered
<2hAvg. DM Reply Time
Phone displaying a curated Instagram grid of swimwear and resort-wear photography next to an analytics dashboard tracking reach, impressions and profile visits
Brand Awareness

Brand Awareness Growth

Curated a cohesive Instagram grid of beach and resort fashion photography paired with analytics reporting on reach, impressions, engagement, and profile visits — turning consistent visual branding into measurable audience growth.

Content Strategy Visual Branding Audience Growth Analytics Reporting
+48%Reach Growth
+320Followers / Month
4.9★Brand Sentiment
Phone showing a comments and direct-message conversation thread with friendly professional replies, next to a customer satisfaction stats panel
Community Engagement

Community Building Initiative

Managed Instagram and Facebook comments and direct messages with friendly, professional replies — handling customer questions, feedback, and concerns in a way that built trust, loyalty, and long-term satisfaction.

Comment Management DM Support Customer Retention Brand Reputation
1,200+Replies / Month
<1hAvg. Response Time
4.9★Customer Satisfaction
Laptop showing a new collection landing page and phone showing a promotional post, next to a launch checklist and launch-day performance dashboard
Product Launch

Product Launch Support

Coordinated a seasonal collection launch end-to-end — a landing-page rollout, promotional posts and reels, a campaign checklist and content calendar, plus same-day customer support and performance tracking on launch day.

Landing Page Support Campaign Calendar Reels & Promo Posts Launch-Day Support
5Platforms Coordinated
100%Checklist Completion
Same-DayCustomer Support

Case study visuals above are illustrative campaign mockups — no real brand logos or client assets used. Replace with real screenshots and performance data as campaigns are completed.

Get In Touch

Let's Grow Your Brand Together

Ready to elevate your social media presence? Let's discuss how I can help your business grow.

Thanks! Your message has been noted — Joel will get back to you shortly.

Currently accepting new clients

Need a hand with social media?

From daily content management to full customer engagement support — let's build a plan that fits your brand.

arquisolajoel0@gmail.com